KERNEX
RORUEN
Telegram bots for business

A Telegram bot that takes orders and answers for you

We automate the repetitive part: orders, notifications to your team, and answers to the questions people ask over and over. And we tell you honestly when a bot isn't worth it.

Discuss your projectFor the Pivoteka chain we built online ordering with automatic notifications to staff and couriers, so the order reaches the right location with no manual handoff. It isn't a Telegram bot, but it's the same order-and-notification mechanics we move into a bot. In-house team, a real legal entity in Moldova, three languages.
Sound familiar?
  • The same questions about price, hours and delivery, dozens of times a day.
  • Orders come in as chat messages and someone copies them by hand into a sheet or CRM.
  • Messages get lost in the evening and on weekends, when no one is at the phone.
  • The team hears about an order too late, and the customer has already moved on.

The outcomeOrders and questions come in through Telegram and land straight in your CRM or Google Sheets, with nobody copying them from chat by hand.

How we work
01

We look at what repeats

We go through your real flow: what customers ask, how orders arrive today, and where time leaks.

02

We define what the bot does

We pin down clear scenarios, from ordering to FAQs and notifications, and which systems it connects to.

03

We build and connect

We build the bot and wire it into the CRM or Google Sheets you already use, plus notifications to your team.

04

We test on real orders

We run it on real orders, fix the wording, and hand over a working bot, not a demo.

What's included
Step-by-step ordering flow inside Telegram
Auto-answers to frequent questions
Instant notifications to staff and couriers
Connection to your existing CRM or Google Sheets
Handoff to a human operator when one is needed
Bot in Romanian, Russian and English
From our work
E-commerce · F&B

Pivoteka.md

Online ordering site for the Pivoteka chain — 10+ physical locations across Moldova unified into one catalog with checkout and delivery.

Visit pivoteka.md →
Key feature

Full end-to-end chain: catalog → cart → online payment via MAIB → automatic notifications to staff and couriers. Orders reach the right location without manual handoff.

FAQ
How much does a Telegram bot cost?

It depends on the scenarios and integrations. A bot that only answers FAQs costs far less than one that takes orders and writes into a CRM. Tell us what it has to do and we quote a fixed price with no surprises.

Do I even need a bot?

Not always. If you get a few messages a day, a person handles them better. A bot pays off when the same questions and orders repeat and eat up time. If that's not your case, we'll say so.

Will it connect to what I already use?

Yes, that's the point. We connect the bot to your CRM, Google Sheets, or order system, so the data lands there directly instead of sitting in a separate chat.

How long does it take?

A simple question-and-answer bot is quick. One with ordering and CRM integration takes longer, because it has to be tested on real cases. We give a concrete timeline once we see the scenarios.

Who owns the bot and the data?

You do. The bot runs on your token and account, and customer data stays with you. We don't lock you in, and on request we hand everything over to another team.

What happens after launch?

A bot isn't done once and forever. New questions come up, prices change. We stay on for adjustments and maintenance, on clear terms agreed up front.

Let's talk about what you're building.

Whether you need content, software, a strategy or just a second opinion — we're one email away. We respond within 24 working hours.

Fill the form — we show up to the call already prepared, no warm-up questions.

About you

About the project

Or directly at
hello@kernex.md
PHONE
+373 68 508 886
HOURS
Daily · 10:00–00:00 · we always reply