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LADNA · SUPPORT

Ladna Support

Something not working, or an idea? Write to ladna@kernex.md. We usually reply within two business days.

Updated: 30 October 2026

A new phone

The diary lives on your iPhone. Move it with your iPhone backup, or save a copy as a file (Settings → «Сохранить резервную копию», «Save a backup») and use «Восстановить из копии» («Restore from copy») on the new phone.

Reminders don't arrive

Check that notifications are allowed for Ladna: iPhone Settings → Notifications → Ladna. A Focus mode can hold them back.

Ladna Plus and the free week

Plus unlocks the doctor report and the week-in-detail pages. Two options: a yearly subscription that starts with a free week — it renews automatically, and you can cancel in iPhone Settings → Apple Account → Subscriptions at least a day before it renews; or a one-time purchase for good. The diary, glucose, blood pressure, the plan and warning signs are always free.

Bought on another iPhone or reinstalled? Settings → Ladna Plus → Restore purchase. Plus works with Family Sharing. Refunds are handled by Apple: reportaproblem.apple.com.

Delete everything

Settings → Delete all data erases the diary and its snapshots on the phone. We have no copy.

A printable log

Prefer paper, or need a copy for the clinic? There is a free printable gestational diabetes log sheet for two weeks.

Important

Ladna is a diary, not a medical device. If you have warning signs, call your local emergency number.