KERNEX
RORUEN
BZZZ! · SUPPORT

BZZZ! support.

Something not working, or an idea for a deck? Write to bzzz@kernex.md. We usually answer within two working days.

Updated: September 24, 2026

The phone doesn't hear anything

Check that BZZZ! has microphone access: Settings → Privacy & Security → Microphone. Speak toward the bottom of the phone and keep it within arm's length of the person explaining.

The judge buzzed by mistake

Tap “JUDGE WRONG?” right after the buzz. The round pauses, and the other team decides whether to cancel the penalty. If it is cancelled, the card comes back.

Languages

Decks are available in English, Russian and Romanian. Choose the language in the app settings (⚙). The first round in a new language can take a moment while iOS prepares speech recognition.

Purchases and Family Sharing

Bought a deck on another iPhone, or reinstalled the app? Open a locked deck and tap “Restore purchases”. “All packs forever” includes every current and future deck and works with Family Sharing.

Refunds are handled by Apple: reportaproblem.apple.com.

Contact

Email: bzzz@kernex.md. Please mention your iPhone model, iOS version and the game language. Publisher: KERNEXIT S.R.L., Chișinău, Republic of Moldova.